Support
Vicinity World — real humans, happy to help. This page is always available without signing in.
Contact Us
Support: support@vicinity.world
Account & privacy requests: admin@vicinity.world
We answer every message, typically within one business day. Signed-in users can also reach this content in the app under Help & Support.
Common Questions
How do I book a neighbor’s service?
Browse Services or the Discover map, open a listing, and tap Book. Providers showing the Live badge can accept instant bookings right away.
How do payments work?
Payments run through the app when you book — cards and bank transfer are supported. Providers keep what they earn minus a small capped service fee; consumers never pay a platform fee.
Who can see my profile and location?
You control visibility in Settings → Privacy — by ZIP, distance, or specific areas. Your exact address is never shown to other neighbors.
How do I report a problem with a post, listing, or neighbor?
Every post, listing, profile, and conversation has a Report option in its menu. Reports go to our review team. You can also block a neighbor from their profile.
How do I delete my account?
Settings → Account → Delete account — or see the full deletion policy linked below if you can no longer sign in.
Policies
Vicinity.World Inc.
Website: vicinity.world